We are telling you all the new information about iHerb Hong Kong – what has changed in 2025 regarding delivery, where to find iHerb, how to order, pay, and a lot more interesting and useful stuff for Hong Kongers.
IHerb Hong Kong English Website
When you access iHerb from Hong Kong, the website usually detects your location automatically and displays prices in Hong Kong dollars (HK$). If this doesn’t happen for some reason or you want to switch to English (or any other language), it’s easy to do. At the top of the site, there’s a menu for selecting language and region. Just find the language/region settings and choose English (English) and Hong Kong (Hong Kong) as your country. Or simply click the button below.
Don’t forget that iHerb offers coupons all the time, for example the code DMU6301 will give you 10% off all products. Check out the latest iHerb coupon deals on our page – there are definitely at least 50 promo codes there. We also have a separate page in Chinese with iHerb promo code Hong Kong.
iHerb Hong Kong: Address, Warehouse & Fast Delivery
iHerb does not have any physical stores in Hong Kong, but the good news is — there’s a local fulfillment center (warehouse) that allows for very fast shipping, sometimes even next-day delivery!
iHerb Locations in Hong Kong
| Type | Address | Note |
|---|---|---|
| 🏢 iHerb Office | Platinum E-Commerce Center, Lot 33, DD 124, Tin Ha Rd, Ha Tsuen, Yuen Long, Hong Kong | This is just an office. You cannot buy products here — orders are online only at hk.iherb.com |
| 🏬 Warehouse | Tin Ha, Yuen Long (main) + New Cainiao facility near HK International Airport (since 2024) | Orders are shipped from these locations — enabling fast delivery across Hong Kong and Asia |
🚀 Why is iHerb Delivery in Hong Kong So Fast?
- ✅ Local warehouse with 6,000+ popular products in stock
- 🤖 Uses AGV robots for faster order picking
- 📦 Handles up to 20,000 orders per day
- ✈️ New logistics hub launched in 2024 near Hong Kong Airport with Cainiao (Alibaba), handling 15,000 orders daily
- 🌡️ Maintains GMP standards, clean environment, controlled temperature (23–24°C), and refrigerated zones
iHerb Delivery Methods in Hong Kong
When placing an order in Hong Kong, iHerb offers three delivery options to choose from:
- Global Air Home Delivery with Tracking: Delivery to your home address.
- Global Air Locker with Tracking: Delivery to a locker (parcel station).
- SF Express Home Delivery: Direct courier delivery to your home by SF Express.
Important note: If you choose Global Air Home Delivery, your order cannot be delivered to a locker. It will be sent to your home address. For locker delivery, you need to select Global Air Locker.
Interestingly, the Global Air Home Delivery and Global Air Locker options are sort of aggregators. iHerb selects the fastest and most cost-effective delivery service for your order from among its partners.
- For Global Air Home Delivery, it could be: Cainiao Network, Kerry Express, or SF Express.
- For Global Air Locker, SF Locker or Kerry Locker are used. You choose a convenient locker when placing your order, and once the package is delivered, the carrier will send an SMS with pickup instructions.
Although you only see 2-3 options during checkout, iHerb collaborates with a large number of carriers in Hong Kong. Here’s the full list with their features:
| Carrier Name | Delivery Type | Tracking | Max Order Weight | Storage Time (for lockers) | Contacts |
|---|---|---|---|---|---|
| Global Air Home Delivery | Home | Full | 9.98 kg (22 lbs) | N/A | Depends on assigned (Cainiao, Kerry, SF) |
| Global Air Locker | Locker | Full | 4.5 kg (10 lbs) | SF: 24 hrs, Kerry: 48 hrs | Depends on assigned (SF, Kerry) |
| SF Express Home Delivery | Home | Full | 24 kg (52 lbs) | N/A | Tel: +852 27300273 (Mon-Fri 8:00-20:30, Sat-Sun 8:00-20:00) |
| Cainiao Network Home Delivery | Home | Full | 9.98 kg (22 lbs) | N/A | Tel: +852 30183617 (Mon-Sun 9:00-18:00) |
| Kerry Express Home Delivery | Home | Full | 9.98 kg (22 lbs) | N/A | Tel: +852 35130850 (Mon-Fri 9:00-18:00, Sat-Sun 9:00-13:00) |
| JD Express Home Delivery | Home | Full | 9.98 kg (22 lbs) | N/A | Tel: +852 2594 9618 (Mon-Sun 8:00-20:30) |
How to Get Free Shipping on iHerb Hong Kong
To qualify for free delivery, simply place an order of HK$300 or more and choose one of these options at checkout:
- Global Air Home Delivery (with tracking)
- Global Air Locker Delivery (with tracking)
📦 Orders under HK$300 will be charged HK$15.00–HK$33.73 depending on the method.
🚚 SF Express is not free — it’s always HK$35.00 flat rate.
How Long Does It Take to Get an iHerb Order in Hong Kong?
Thanks to the local warehouse, delivery is usually fast.
- Officially: iHerb states the possibility of next-day delivery for in-stock items if ordered before 1:00 PM.
- Reality (our experience): In our order from April 10, 2025 (Thursday), the expected delivery date for all three options (Global Air Home, Global Air Locker, SF Express Home) was listed as April 14-16 (Monday-Wednesday). So, the actual timeframe was 4-6 days.
Please keep in mind that these are estimated times. Sometimes delivery may take longer due to airfreight delays (if the item is not from a local warehouse). But in general, Hong Kong has some of the fastest delivery times around the world.
Customs Limits and Taxes in Hong Kong
Good news: Hong Kong is a free port. This means there are no customs duties on most imported goods. You don’t need to worry about exceeding cost limits, as in many other countries, when ordering vitamins, cosmetics, food, etc., from iHerb.
However, there are exceptions! Duties are only charged on four categories of goods:
- Hard liquor (Liquor)
- Tobacco and cigarettes (Tobacco)
- Hydrocarbon oil (Hydrocarbon oil)
- Methyl alcohol (Methyl alcohol)
Most iHerb products don’t fall into these categories. But if you decide to order something specific, keep this in mind.
Why then does iHerb write “Duties & Taxes may be collected at delivery”? Likely, this is a standard disclaimer that applies to:
- Possible excise taxes on the four mentioned categories (if you order them).
- Potential handling or import fees from the delivery service itself (though usually, there are none for standard iHerb orders).
- A small risk tied to currency fluctuations, if the order value theoretically exceeds some threshold (though there’s no general threshold in Hong Kong).
Our advice: For 99% of iHerb orders to Hong Kong, you won’t have to pay any extra taxes or duties. But if you’re unsure about a specific item, it’s better to check with the Hong Kong Customs and Excise Department website.
Payment Methods for iHerb Orders
You can pay for your iherb order using several methods:
- Bank Cards: Visa, MasterCard, American Express, and other major cards.
- PayPal: A popular international system.
- Google Pay: Convenient for Android users.
- AlipayHK (Alipay+™ partner): A very popular and convenient payment method in Hong Kong. If you have an AlipayHK account, this is probably one of the easiest options.
Choose the method that suits you best. They’re all secure.
We hope all the information in this article and our tips have helped you. If you want to ask a question, don’t hesitate to leave a comment. We’ll respond as soon as possible!